At City Psychometrics Ltd., we are committed to protecting your privacy. You can travel through most of our sites without giving us any information about yourself. But sometimes we do need information to provide services that you request, and this statement of privacy explains data collection and use in those situations. Please read the complete statement.

Collecting your personal information
In general, you can visit City Psychometrics Ltd. web sites without telling us who you are and without revealing any information about yourself. However there may be occasions when you choose to give us personal information, for example, for the completion of one of our questionnaires. We will ask you when we need information that personally identifies you or allows us to contact you.

The use of some resources on our web sites is restricted to registered clients and requires either the completion of an online registration process or the use of other registration information.

Use of your personal information
We collect the personal data that you may volunteer while using our services. We do not collect information about our visitors from other sources, such as public records or bodies, or private organisations. We do not collect or use personal data for any purpose other than that indicated below:

• For questionnaire administration
• For customer administration
• For technical administration of our web sites
• To send you marketing information when you request it.

If we wish to use your personal data for a new purpose, we offer you the means to consent to this new purpose by indicating in a box at the point on the site where personal data is collected.

Control of your personal information
When you register, or otherwise give us personal information, City Psychometrics Ltd. will not share that information with third parties without your permission, other than for the limited exceptions listed below.

City Psychometrics Ltd. will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on City Psychometrics Ltd. or its web sites; (b) protect and defend the rights or property of City Psychometrics Ltd. and its web sites, and, (c) act in urgent circumstances to protect the personal safety of users of City Psychometrics Ltd., its web sites, or the public.

Security of your personal information
We intend to protect the quality and integrity of your personally identifiable information and we have implemented appropriate technical and organisational measures to do so.

• Unauthorised access
• Improper use or disclosure
• Unauthorised modification
• Unlawful destruction or accidental loss

All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors' personal data.

We ensure that your personal data will not be disclosed to State institutions and authorities except if required by law or other regulation.

Requests must include all information from the Subject Access Request Form. The email request must be followed up with written proof of identity (see below). Note: The period of 40 days in which the organisation must respond to the request will not commence until written proof of identity has been received.

Requests can not be made by telephone or any other means.

Proof of Identity
City Psychometrics Ltd. will require proof of identity before releasing personal data. This may be provided in the following forms:

• A paper copy of a bank statement, utility bill or other company letter sent to you, or;
• A paper copy of your driving license, passport or benefits book.
• Proof of identity should be signed and dated by you and sent to the address above with a stamped addressed envelope for return of proof.

What we will send you
You will be sent a paper notification of:

• Whether City Psychometrics Ltd. processing personal data about you.
• A description of the data and the purposes of processing the data. (City Psychometrics Ltd. does not disclose personal data to 3rd parties so this information will not be included).
• An explanation of any codes or abbreviations used so as to make the notification intelligible.
• If we can, information as to the sources of the data.
• You may request that the above information is sent to you electronically by Email

Fees
We reserve the right to charge a £20 administration fee for providing this information.

Period for Responding
Your request will be dealt with:

• Within forty days of receipt of the request; or if later
• Within forty days of receiving the fee and the information needed to verify your identity and locate the information that you seek

Your right to challenge
You have the right to challenge the data that we hold about you and, where appropriate, you may have the data:

• Erased
• Rectified or amended
• Completed

Use of cookies and automatic data collection
To ensure that we deliver content suitable for the type of browser being used to access our web sites, we store your browser type and version (e.g. Explorer 6.0, Netscape 7) in a cookie on your machine. This eliminates the need for each individual page delivered to determine this information.

We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals. We do not use cookies to store personal data nor do we link non-personal information stored in cookies with personal data about specific individuals.

Log files
Like most web site providers, we analyse server log files to collect statistical information about how our web sites are used. This type of information is collected only at an aggregate level and includes browser types, Internet service providers, referring / exit pages, platform types, date/time stamps and other broad demographic data. Such data is not linked to personally identifiable information.

The services and links of our web sites
Our web sites do not enable our visitors to communicate with other visitors or to post information to be accessed by others. Additionally, our web sites do not include links to third party web service providers.

Privacy compliance
Our privacy policy and compliance with that policy are maintained through a voluntary self assessment procedure.

Changes to this statement
City Psychometrics Ltd. will occasionally update this privacy statement.

Questions regarding this statement should be directed to privacy@questionnaires.co.uk.